@import"https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@300;400;500;600;700&display=swap";:root{--bg-primary: #F8FAFC;--bg-secondary: #0F172A;--bg-sidebar-hover: #1E293B;--bg-card: #FFFFFF;--bg-card-hover: #F1F5F9;--bg-input: #FFFFFF;--border: #E2E8F0;--border-focus: #0369A1;--text-primary: #020617;--text-secondary: #475569;--text-muted: #94A3B8;--text-inverse: #F8FAFC;--text-inverse-muted: #CBD5E1;--accent: #0369A1;--accent-hover: #0284C7;--accent-glow: rgba(3, 105, 161, .15);--accent-light: #E0F2FE;--success: #059669;--success-bg: #D1FAE5;--success-border: #A7F3D0;--warning: #D97706;--warning-bg: #FEF3C7;--danger: #DC2626;--danger-bg: #FEE2E2;--danger-border: #FECACA;--info: #2563EB;--info-bg: #DBEAFE;--radius: 12px;--radius-sm: 8px;--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow: 0 4px 6px -1px rgba(0, 0, 0, .05), 0 2px 4px -1px rgba(0, 0, 0, .03);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .05), 0 4px 6px -2px rgba(0, 0, 0, .025);--sidebar-width: 260px;--topbar-height: 64px;--font: "Plus Jakarta Sans", -apple-system, BlinkMacSystemFont, sans-serif}.dark{--bg-primary: #020617;--bg-secondary: #0F172A;--bg-sidebar-hover: #1E293B;--bg-card: #0F172A;--bg-card-hover: #1E293B;--bg-input: #1E293B;--border: #1E293B;--border-focus: #38BDF8;--text-primary: #F8FAFC;--text-secondary: #94A3B8;--text-muted: #64748B;--text-inverse: #F8FAFC;--text-inverse-muted: #94A3B8;--accent: #38BDF8;--accent-hover: #7DD3FC;--accent-glow: rgba(56, 189, 248, .15);--accent-light: #0C4A6E;--topbar-bg: rgba(2, 6, 23, .8);--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .3);--shadow: 0 4px 6px -1px rgba(0, 0, 0, .3), 0 2px 4px -1px rgba(0, 0, 0, .2);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .4), 0 4px 6px -2px rgba(0, 0, 0, .2)}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font);background:var(--bg-primary);color:var(--text-primary);line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{color:var(--accent);text-decoration:none;transition:color .2s ease-in-out}a:hover{color:var(--accent-hover)}button{font-family:var(--font);cursor:pointer;border:none;outline:none}input,select,textarea{font-family:var(--font);background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);padding:10px 14px;font-size:14px;transition:all .2s ease-in-out;box-shadow:var(--shadow-sm)}input:focus,select:focus,textarea:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px var(--accent-glow);outline:none}input::placeholder,textarea::placeholder{color:var(--text-muted)}.app-layout{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-width);background:var(--bg-secondary);display:flex;flex-direction:column;position:fixed;top:0;left:0;height:100vh;z-index:100;box-shadow:2px 0 10px #0000000d;transition:transform .3s ease,width .3s ease}.sidebar.closed{transform:translate(-100%)}.sidebar-footer{margin-top:auto;padding:16px;border-top:1px solid rgba(255,255,255,.1)}.user-profile{display:flex;align-items:center;gap:12px;padding:12px;border-radius:var(--radius-sm);background:#ffffff08;margin-bottom:8px}.user-profile-info{display:flex;flex-direction:column;overflow:hidden}.user-profile-name{font-size:14px;font-weight:600;color:var(--text-inverse);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.user-profile-role{font-size:12px;color:var(--text-inverse-muted);text-transform:capitalize}.hamburger{display:none;background:none;border:none;color:var(--text-primary);padding:8px;margin-left:-8px;margin-right:8px}.sidebar-logo{padding:24px;font-size:18px;font-weight:700;color:var(--text-inverse);display:flex;align-items:center;gap:12px}.sidebar-logo span{color:var(--text-inverse)}.sidebar-nav{flex:1;padding:16px 12px;display:flex;flex-direction:column;gap:6px;overflow-y:auto}.sidebar-nav a{display:flex;align-items:center;gap:12px;padding:12px 16px;border-radius:var(--radius-sm);color:var(--text-inverse-muted);font-size:14px;font-weight:500;transition:all .2s ease}.sidebar-nav a:hover{background:var(--bg-sidebar-hover);color:var(--text-inverse)}.sidebar-nav a.active{background:var(--accent);color:#fff;font-weight:600;box-shadow:var(--shadow-sm)}.sidebar-nav a svg{width:18px;height:18px;flex-shrink:0}.sidebar-section{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:1px;color:var(--text-muted);padding:20px 16px 8px}.main-content{flex:1;margin-left:var(--sidebar-width);min-height:100vh}.topbar{height:var(--topbar-height);display:flex;align-items:center;justify-content:space-between;padding:0 32px;border-bottom:1px solid var(--border);background:var(--topbar-bg, rgba(255, 255, 255, .9));-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);position:sticky;top:0;z-index:50}.topbar h1{font-size:18px;font-weight:600;color:var(--text-primary)}.page{padding:32px;max-width:1440px;margin:0 auto}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:24px;box-shadow:var(--shadow);transition:box-shadow .2s ease,border-color .2s ease}.card:hover{box-shadow:var(--shadow-lg);border-color:#0369a14d}.grid-4{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:24px;margin-bottom:32px}.stat-card{display:flex;flex-direction:column;gap:10px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:24px;box-shadow:var(--shadow)}.stat-card .stat-label{font-size:13px;color:var(--text-secondary);font-weight:600;text-transform:uppercase;letter-spacing:.5px}.stat-card .stat-value{font-size:32px;font-weight:700;color:var(--text-primary);letter-spacing:-.5px}.stat-card .stat-change{font-size:13px;font-weight:500;display:flex;align-items:center;gap:4px}.stat-card .stat-change.positive{color:var(--success)}.stat-card .stat-change.negative{color:var(--danger)}.data-table,.table{width:100%;border-collapse:collapse}.data-table th,.table th{text-align:left;padding:14px 20px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);border-bottom:2px solid var(--border);background:var(--bg-primary)}.data-table td,.table td{padding:16px 20px;font-size:14px;color:var(--text-primary);border-bottom:1px solid var(--border);vertical-align:middle}.data-table tr:hover td,.table tr:hover td{background:var(--bg-card-hover)}.table tr:last-child td{border-bottom:none}.badge{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:9999px;font-size:12px;font-weight:600;white-space:nowrap}.badge.online{background:var(--success-bg);color:var(--success);border:1px solid var(--success-border)}.badge.offline{background:#f1f5f9;color:var(--text-secondary);border:1px solid var(--border)}.badge.new{background:var(--info-bg);color:var(--info);border:1px solid #BFDBFE}.badge.in-progress{background:var(--warning-bg);color:var(--warning);border:1px solid #FDE68A}.badge.resolved{background:var(--success-bg);color:var(--success);border:1px solid var(--success-border)}.badge.ai{background:#f3e8ff;color:#7e22ce;border:1px solid #E9D5FF}.badge.human{background:var(--info-bg);color:var(--info);border:1px solid #BFDBFE}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 20px;border-radius:var(--radius-sm);font-size:14px;font-weight:600;transition:all .2s ease-in-out;box-shadow:var(--shadow-sm)}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-hover);transform:translateY(-1px);box-shadow:var(--shadow)}.btn-ghost{background:transparent;color:var(--text-secondary);border:1px solid var(--border);box-shadow:none}.btn-ghost:hover{background:var(--bg-card-hover);color:var(--text-primary);border-color:#cbd5e1}.btn-danger{background:var(--danger-bg);color:var(--danger);border:1px solid var(--danger-border);box-shadow:none}.btn-danger:hover{background:#fecaca}.chat-messages{display:flex;flex-direction:column;gap:16px;max-height:500px;overflow-y:auto;padding:24px}.chat-bubble{max-width:75%;padding:14px 18px;border-radius:16px;font-size:14px;line-height:1.6;box-shadow:var(--shadow-sm)}.chat-bubble.user{align-self:flex-end;background:var(--accent);color:#fff;border-bottom-right-radius:4px}.chat-bubble.assistant{align-self:flex-start;background:var(--bg-card);color:var(--text-primary);border:1px solid var(--border);border-bottom-left-radius:4px}.chat-meta{font-size:11px;color:var(--text-muted);margin-top:6px;font-weight:500}.toolbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px;gap:16px}.toolbar-left{display:flex;align-items:center;gap:16px}.empty-state{text-align:center;padding:80px 20px;color:var(--text-muted);background:var(--bg-card);border:1px dashed var(--border);border-radius:var(--radius)}.empty-state svg{width:56px;height:56px;margin-bottom:20px;opacity:.5;color:var(--text-muted)}.empty-state h3{font-size:18px;font-weight:600;color:var(--text-primary);margin-bottom:8px}.empty-state p{color:var(--text-secondary);max-width:400px;margin:0 auto}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#94a3b8}.login-container{display:flex;min-height:100vh;align-items:center;justify-content:center;background:var(--bg-primary);padding:20px}.login-card{width:100%;max-width:440px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:48px 40px;box-shadow:var(--shadow-lg);text-align:center}.login-header{margin-bottom:32px}.login-header h2{font-size:28px;font-weight:700;color:var(--text-primary);margin-bottom:10px;letter-spacing:-.5px}.login-header p{color:var(--text-secondary);font-size:15px}.login-form{display:flex;flex-direction:column;gap:20px}.form-group{text-align:left}.form-group label{display:block;font-size:13px;font-weight:600;color:var(--text-secondary);margin-bottom:8px;text-transform:uppercase;letter-spacing:.5px}.form-group input{width:100%;padding:12px 14px;background:var(--bg-input);border:1px solid var(--border);color:var(--text-primary);border-radius:var(--radius-sm);transition:all .2s ease;font-size:15px}.form-group input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow);outline:none}.btn-login{width:100%;padding:14px;background:var(--accent);color:#fff;font-size:16px;font-weight:600;border-radius:var(--radius-sm);border:none;cursor:pointer;transition:all .2s ease;display:flex;align-items:center;justify-content:center;gap:8px;margin-top:8px;box-shadow:var(--shadow-sm)}.btn-login:hover{background:var(--accent-hover);transform:translateY(-1px);box-shadow:var(--shadow)}.btn-login:disabled{opacity:.7;cursor:not-allowed;transform:none}.error-message{background:var(--danger-bg);color:var(--danger);border:1px solid var(--danger-border);padding:12px;border-radius:var(--radius-sm);font-size:14px;text-align:center;font-weight:500}@media(max-width:1024px){.sidebar{transform:translate(-100%);box-shadow:10px 0 30px #0003}.sidebar.open{transform:translate(0)}.main-content{margin-left:0!important}.hamburger{display:flex;align-items:center;justify-content:center}.page{padding:24px 16px}.topbar{padding:0 16px}}.overlay{position:fixed;inset:0;background:#0006;z-index:90;opacity:0;visibility:hidden;transition:all .3s ease}.overlay.visible{opacity:1;visibility:visible}